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Purchasing from Cross Stitch Charts

Safe and secure!

Cross Stitch Charts partners with Worldpay plc to provide a secure online payment gateway.

When you choose to purchase an item from us, you will be transferred to the Worldpay secure payment gateway so that you can provide your credit card details in a secure way.

Once your credit card transacion is authorised, you will receive an email when your chart download is ready (usually no more than a few minutes) containing your account login details. You can then login to your personal Cross Stitch Charts account and access your purchased downloads.


Exchanges/Refunds cannot be made if download areas have been accessed. Remember, if you click the download button and then choose the cancel option, your download area will still register as being accessed.

If your download area has been accessed, we will be unable to offer exchanges or refunds and, in the case of an incorrect chart being ordered, a further purchase will be necesssary in order to obtain the correct chart.

In the event of any problems arising during or after the order process or should you have any queries, please contact us using our online contact form.

Credit Cards accepted by Cross Stitch Charts at this site: MasterCard, Maestro, JCB, Visa Credit, Visa Debit